Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of PetPawwy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***r –
Very fast delivery
I***r –
The cat is satisfied, very cool garlic
J***Y –
My cat loves it
J***t –
Very fast very satisfied my purchase for my cat. Just like the picture.
K***r –
Super!
Customer –
Very very good
Customer –
The tips of the comb are a little firm. I hope cats like them anyway. Get a catnip bag. Thank you
J***o –
brush looks like in the picture, came with catnip and stickers
F***2 –
Fast Delivery
D***v –
Good goods, it came 2 weeks before Samara.
S***r –
The parcel came quickly, the cat is happy.
S***r –
All according to the description, any damage. Cat bsędzia satisfied 🙂
E***a –
Excellent brush, slightly smaller than the declared size, cats are satisfied
Customer –
It works well, the cat likes it
O***a –
Excelent material, ítem as described.
M***o –
Good, cool, complete with grass, Velcro and screws. We attached on velcro only-let’s see how it will hold) the cat rubbed, but did not understand so far) admixture to the wall is not 100% because of the shape
Customer –
Product ok, thanks
G***l –
Pleasantly surprised! Minimum 5, maximum 10 points. Teeth are whole, Mint is wild, the cat is played with a brush. Now not Velcro (strong enough, not even moved, although the cat and gnawed and removed) as well as in the kit screws. The cat is happy, and I’m happy. Very suggest
L***a –
They delivered both garlic intact. Recommend
J***z –
Excellent product, I arrive earlier than expected, I highly recommend
T***a –
The track was tracked, 16 days to Kemerovo, everything is whole. it’s attached either to screws, or to self-adhesive, which is very convenient. Thanks store
K***i –
fast delivery, I recommend
V***n –
Everything is like in the description!
A***v –
Everything is fine, thank you
A***v –
Came, quality
B***R –
Complies with the description and photos. It pleases my pussy who keeps rubbing herself. A little hard to hold, but there are screws to fix it. Thank you for everything
E***z –
Good material, can be attached or anchored to the wall with screws. I don’t know if cats are gonna like it yet.
G***r –
The catnip fully corresponds to the description, in the kit there is a double-sided Scotch, Cat mint and self-cutter. True, once hung on the favorite corner of the kitty, she immediately stopped rubbing about it 🙂 It came quickly, I recommend the store
A***a –
I recommend, a good thing, the cat immediately liked how it still does not stay
R***h –
Shipping fast. Brush made Qualitatively. For fastening there are both double Scotch, and shkrupchiki. Cat liked it)
C***a –
My cat goes crazy for this, it completely performs works as advertised!
U***r –
All is well
A***m –
The packing is a little crumpled but it did not affect the goods. There is a mount on two-sided Scotch or on screws. In the kit there is a little seasoning. The brush itself is plastic hard, I thought it would be softer. On the cat has not yet checked but I think I will like it. I’ll update as I try it on the cat. And in general, I’m happy and recommend.
L***l –
Liked it
Customer –
The order came before the deadline. Corresponds to the description. The cat is delighted. Recommend
J***d –
superb product, very speed delivery to France
A***a –
Fast delivery, the goods are good!
T***e –
A little small for an apartment corner but fortunately they give with double scotch my cat is very happy
Customer –
A great brush, but the cat did not use it right away 🙂
M***F –
My cats loved it, very good product for the price you have and shipping took only 8 days
K***k –
Everything is fine and it came with cat nip
A***n –
Good
5***r –
Unrealistically quickly delivered. Mega Speed. The cats liked it. They work all the time. Perhaps because of the mint that went extra with a brush. It is saturated in cuts on the sides. Attached with self-tapping.
V***a –
Everything is fine. The grass from the bag was sent out and the cat began to rub. Fast Delivery
P***v –
Not yet tried
C***c –
I liked it. I hope my feline likes it.
J***S –
Let’s see if michifus likes it…
Customer –
I haven’t tried them, but here’s a picture of my cat (come and tell me the truth Have mercy And tell me why, no, no, oh How did you stop loving me? I could still stand Your lack of desire
A***a –
Just ordered 2 more – comes with double sided 3M tape so you don’t have to drill into the wall!!! Cat loves it!
P***r –
All right, just need to try.
A***e –
Nice, what it looks like in the picture.
D***s –
Is as in description. Can buy.
4***r –
A wonderful thing, the cat immediately appreciated, Velcro strong
A***n –
Invited in black and pink perfect really loved ultra-cats
A***n –
Ordered in black and pink perfect really loved it
D***n –
Arrived in Kharkiv in 12 days, the quality is excellent
Customer –
It matches the description. It was delivered quite on time
S***i –
Great.
К***а –
The brush came quickly. In the complete set of Scotch, several screws and cat mint. It’s tough on its own. Plastic.
E***h –
Good Goods
R***r –
The goods are clear. Quality! I came quickly. The cat did not go to him once, looked like fools, he twisted his finger at the temple and walked past it for a week) hahaha
C***i –
The product arrived intact, in no days and reflects the photo that there is on the App! My kitty has greatly appreciated the “gift” and understood as you had to use within A few minutes. Recommended!
A***v –
Thanks for the fast delivery corresponds to the description, as a gift some grass)
Y***S –
nice!
V***y –
All Super cats are happy and happy to smell and gnaw her!
C***a –
I arrive in less than 2 weeks and it is product equals the image.
J***j –
The brush is cool! The product fully corresponds to the description!
E***a –
The brush really liked. The cat almost lost his mind: He combed himself and himself clung to it all. Therefore, you need to quickly clean this brush and with a cat comb wool. The grass poured a little.
M***t –
Perfect the top cats adooooore
G***c –
Norms, inside mint for cats
Customer –
It works!
E***l –
Perfect, and most importantly arrived quickly
A***a –
Cool Thing! the cat really appreciated! In the kit there are Velcro and bolts. On Velcro perfectly holds
D***n –
Delivery is very fast. Haven’t tried it yet, but I’m sure the cat will be pleased! The kit includes both double-sided tape and self-tapping screws for installation, as well as catnip)))
W***v –
The product matches the description! In the set is catnip, screws for fastening and sticky pads! I recommend this product to everyone!!!
L***b –
Arrived fast, looks good.
A***a –
Shipping 1 week to Poland. All comply with the description. Recommend.
S***z –
Bien
F***u –
The product is good, tho, I thought it was rubber, but it plastic. Still, its well made, so my cat had no issue with it.
A***e –
Holds perfect with the included sticky pads. Cat’s loves it, it includes catnip. Also came with nails, but I used the pads.
S***s –
I have not used it yet, but I already like my cat!) ATP, for a long time! But you can wait!))
A***s –
thanks. the cat loves it.
K***a –
Hope my cats like it. Product looks the same as the description, plus the product comes fast to my country, it only takes 10 days.
C***f –
Cool garlic, the cat is happy! only I inserted fragrant sticks ordered earlier.
Customer –
Arrived very quickly. All according to the description, included brush, screw, double sided tape and cat nip
A***o –
Cat approves
Customer –
My kitten loved it. Highly recommended
N***y –
1/5 cats figured it out within a day. I put it up with the M3 stickers supplied and its held up so far. The catnip went everywhere but thats ok.
A***i –
Koteych was pleased.
C***с –
Super! Everything works great! Kitty uses with joy!
G***g –
had no clue it came with catnip till it arrived because i didnt read haha one cat seems to like when i brush it up to him, havent put it up yet
L***a –
Delivery in exactly 6 days
V***a –
The cat is happy, it came in a week to Kaliningrad, complete with mint, 4 screws and two-sided Scotch tape
I***s –
Good firm and female cat find it fine
K***r –
Smaller than I thought. Still bright colour and was shipped fast. Happy with the purchase.
Customer –
SUPER!!!
E***a –
Came early, all kind, all like, to the sand
G***n –
Good product, comes with screws and adhesives to stick on a curved or straight surface. The cat liked it right away
E***r –
Better material than my previous one, at least. It’s working perfectly.
A***o –
Cat delighted
D***k –
Cat liked it Seller Thank you
A***r –
Super fast
M***i –
He’s still testing it so don’t know if they like it, will update soon
J***r –
It came quick and works OK
I***y –
In the set there was some catnip, it is attached to modeling or self-tapping, the plastic is soft
Customer –
Sent quickly, in Ukraine via meest Express.
E***r –
I ordered a few and I liked the fact that I got sent one large parcel instead of several parcels. The product corresponds to the description, but today I will be attaching it to see how the cat will react to it
K***n –
Perfect
Customer –
I thought it would be a little larger. Cat liked it.
H***x –
It came in a couple of weeks, good quality, it brings screws but also double-sided tape, I put it alone with the tape and it holds very well, it also brings catnip grass for you to put on it and the cat will attract more
N***F –
ok
D***n –
Attached easily. The cat has not yet appreciated the catnip, we will hope that she will like it)
J***z –
Excellent product and very good quality, store recommended delivery on time and best cat likes
A***v –
It came in 1 week catnip in the set, my cat appreciated it thanks very much.
C***e –
Waiting for the cats to notice it 🙂 Came with catnip! Nice!
A***r –
The product corresponds to the description and arrived quickly. I recommend.
S***n –
my cat love it,recommend
A***a –
I ordered a second one, I, like the cat love it. It’s easy to attach to the wall
K***a –
Everything is fine. Order came whole. The store sent quickly. The cat does not react yet, we will observe))) Thank you to the seller!! Recommend!
K***o –
It’s like the description. A bag of cat mint was also in the package. Thank you
A***i –
Take it out with me regularly!
A***n –
My cats for some reason do not approach it.
O***v –
Alas, my cat did not appreciate this brush, but the brush itself is good
Customer –
Arrived all affixed, the cat will use every now and then when it passes close to that wall
Customer –
Thank you!
A***i –
conforme
A***r –
bueno
R***r –
Cat likes it!
O***o –
Class.
M***u –
comes with catnip. very thoughtful
Customer –
Cool thing)) in the set of Cat’s Mint, in the course. The cat’s gone, it’s about the time of Linka. Recommend!
N***c –
It’s okay you don’t need to put screws on it comes with a few pegs
A***r –
The parcel received, the smell is almost no, the cat seems to like it, the time will show…
A***a –
The cat is happy. And that’s what matters.
D***v –
The Cats haven’t tried it yet. I’m thinking of splashing cat mint or valeryankoy for effective contact.
H***k –
The brush plastic wanted a little softer. The goods are satisfied. Thank you
W***M –
Product very cool, Kotu like. Recommend!
A***k –
magnifique
N***a –
The goods as in the description. The store put the cat mint. I did not communicate with the seller.
R***r –
As in the description, I recommend to order
D***v –
Thanks store
E***a –
Perfect
W***z –
as described
S***y –
The cats are happy
B***y –
Perfect recommends it and the cat nip is the wave loved my cat
Customer –
Not installed yet but corresponds to the description
L***r –
I buy a second time, I’m happy
K***r –
Great catnip. Cat is delighted
A***v –
Excellent quality, the cat is delighted
N***t –
The cat really loves this thing, excellent
A***G –
Thank you to the store for prompt delivery. This is a great thing. But after it, the cat broke))). Now day and night is hanging out near the brush.
I***v –
I ordered for my cats, I will say honestly-a very cool thing, the cat did not leave all day, then he, of course, tired, but it’s a cat))) The second took for an older cat, also everything is fine) Fastening in the kit, Velcro or self-tapping, plus a package of Cat’s Mint.
V***r –
It’s what it is
R***r –
Everything is super, it works!)
Customer –
Amazing so smoothly now ff assembling and confirm
T***v –
Successfully used for the purpose. Only you need to place it a little higher than the ground.
P***a –
My cat is delighted))
R***r –
All as described
M***a –
Fast shipping. Well packed.
M***t –
Item received, and matched the description
D***v –
Delivery is quite fast. Made entirely of plastic, fasteners are included. There is a bag with green crumbs (perhaps cat mint). So far I have not attached, the cat does not show much interest yet.
H***h –
Cats don’t react yet
D***n –
Very good product, it looks like it is very good quality, as shown, I liked it, I recommend it
H***V –
looks exactly like what I expected
V***O –
All is well, except for one bag of mint broke and everything was spread out
A***a –
Came all)) with two Cotes, one was similar))
O***n –
great, the cats love it
Customer –
Very happy with the order, it is very practical to place, comes with your tournips and your catnip, my kittens will love it, very reliable store
8***r –
In the set there is a double-sided tape and self-tapping, on the tape normally holds. Excellent garlic for a cat.
U***i –
The goods came quickly. All is well, but the cat did not check (
I***n –
Our girl really liked the toy. Friction, does not leave. Thank you store.
A***a –
Cat delighted
Customer –
Come with the ad. Met my expectations. I recommend. Thank you
J***j –
Perfectly matches the description
M***N –
i have those all the around the house! my cats love them! super fast shipping too!! would recommend!
I***v –
Cat came on hurray, Pushok happy!!!!
H***e –
As described in the announcement, with everything it takes to tie it and small bag of grass.
L***s –
Recommended, it is nice and practical
A***a –
My cat is delighted 🙂 Thanks!
A***s –
They arrived in lima in less than two weeks, my happy cats and thanks for the catnit my cats are crazy.
A***A –
My cat is happy, he loved it!!!!! Very satisfied with our purchase.